Shipping policy
At StudyWithSyasil, we are committed to delivering your orders safely, efficiently, and reliably. This Shipping Policy outlines our process for handling and shipping orders placed through our website.
Shipping Regions
We currently ship to:
🇬🇧 United Kingdom
🇺🇸 United States
Orders are delivered to the shipping address provided during the checkout process.
Shipping Origin
All orders are processed and shipped from our fulfillment facilities in the United Kingdom.
StudyWithSyasil
240 Plashet Grove
East Ham
London
E6 1DQ
United Kingdom
Free Standard Shipping
We offer FREE Standard Shipping on all eligible orders shipped to the United Kingdom and the United States.
No hidden shipping fees are added at checkout unless otherwise stated.
Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed on weekends or public holidays.
Order Cut-Off Time
Orders placed before 2:00 PM GMT (London Time) will begin processing on the same business day.
Orders placed after 2:00 PM GMT will begin processing on the next business day.
Estimated Delivery Times
United Kingdom
- Standard Delivery: 4–6 business days
United States
- Standard Delivery: 5–10 business days
Delivery estimates begin after the order has been processed and dispatched.
Please note that delivery times are estimates and may vary due to circumstances beyond our control.
Total Estimated Delivery Time
United Kingdom
5–9 business days
(Processing Time + Shipping Time)
United States
6–13 business days
(Processing Time + Shipping Time)
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
Where available, tracking information will be included in the email.
Please allow up to 72 hours for tracking updates to appear after shipment.
Order Changes & Cancellations
Orders may be cancelled or modified within 24 hours of purchase.
After this period, orders may already be in processing or transit, and changes may no longer be possible.
To request an order change or cancellation, please contact:
Shipping Delays
Occasionally, delivery delays may occur due to:
- Courier service disruptions
- Severe weather conditions
- Public holidays
- High shipping volumes
- Customs processing (where applicable)
- Incorrect or incomplete delivery information
StudyWithSyasil is not responsible for delays resulting from inaccurate information provided by customers.
Lost, Delayed, or Damaged Orders
If your order is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.
Please include:
- Order number
- Description of the issue
- Photos of the package and product (if applicable)
After review, we may offer:
- A replacement
- A refund
Subject to verification and eligibility requirements.
Digital Products
Some products available on StudyWithSyasil are digital products.
For digital products:
- No physical item will be shipped.
- No shipping charges apply.
- Products are delivered electronically.
- Access instructions or download information will be provided after successful purchase.
- Delivery may be provided through email, secure download access, customer account access, or another digital delivery method specified on the product page.
Digital products are not subject to shipping transit times and do not require a shipping address.
Frequently Asked Questions
Do you ship internationally?
Currently, we ship to the United Kingdom and the United States.
How do I track my order?
You will receive a shipping confirmation email containing tracking information (where available) once your order has been dispatched.
My tracking shows that the order has been delivered, but I have not received it.
Please:
- Check with neighbours or household members
- Verify the shipping address used during checkout
- Contact the courier for delivery information
- Contact our customer support team for assistance
Contact Information
StudyWithSyasil
Operated by LAILA ZEST FAMILY LTD
📍 240 Plashet Grove
East Ham
London
E6 1DQ
United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed
🕒 Response Time: We aim to respond to all inquiries within one business day.