Refund Policy
At StudyWithSyasil, we want you to shop with confidence. This policy explains how returns, refunds, replacements, and order cancellations are handled for purchases made through our website.
Return Window
You may request a return within 14 days of receiving your order.
To qualify for a return, items must meet the eligibility requirements outlined below.
Eligibility for Returns
To be eligible for a return, products must:
- Be unused and in original condition
- Be returned in the original packaging
- Not showing signs of damage, misuse, alteration, or excessive wear
- Include proof of purchase, such as an order confirmation or order number
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Downloaded or accessed digital products
- Personalized or custom-made products
- Products marked as non-returnable on the product page
- Items damaged due to misuse, improper handling, or normal wear after delivery
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
To help us review your request, please provide:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
After reviewing the information, we may offer:
- A replacement
- A full refund
- A partial refund where appropriate
How to Request a Return
To request a return, please contact us at:
Please include:
- Your order number
- Reason for the return
- Photos of the product, if applicable
Once your request has been reviewed and approved, we will provide detailed return instructions.
⚠️ Returns sent without prior authorization may not be accepted.
Return Address
Approved returns should be sent to the following address only after receiving return authorization and return instructions from our customer support team:
StudyWithSyasil
240 Plashet Grove
East Ham
London
E6 1DQ
United Kingdom
⚠️ Please do not send returns to this address without prior approval. Unauthorized returns may be delayed or refused.
Return Shipping Costs
Customer Preference Returns
If you wish to return a product because you changed your mind or ordered the wrong item, you are responsible for the return shipping costs.
Damaged, Defective, or Incorrect Items
If the return is due to a product defect, shipping damage, or an error on our part, we will cover reasonable return shipping costs.
Refunds
Once your return has been received and inspected:
- We will notify you of the approval or rejection of your refund request.
- Approved refunds will be issued to the original payment method used for the purchase.
- Refunds are typically processed within 7–10 business days.
Please note that banks and payment providers may require additional time to complete the refund process.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your card provider.
- Contact your bank.
If you still have not received your refund, please contact us at:
Order Cancellation
Orders may be cancelled within 24 hours of purchase, provided the order has not yet entered processing or shipping.
Once an order has been processed or shipped, it can no longer be cancelled and must follow the standard return procedure.
Replacement Policy
If a product arrives damaged, defective, or incorrect, we may provide a replacement at no additional cost.
Replacement requests must be submitted within 14 days of delivery.
We may request photos or additional information before approving a replacement.
Digital Products
Due to the nature of digital products, downloaded or accessed digital items are generally non-refundable.
If you experience a technical issue, receive the wrong file, or cannot access your purchase, please contact us, and we will work to resolve the issue.
Nothing in this policy affects rights granted under applicable consumer protection laws.
Consumer Rights
This Return & Refund Policy does not affect any statutory rights available to consumers under applicable consumer protection legislation.
Contact Information
StudyWithSyasil
Operated by LAILA ZEST FAMILY LTD
📍 240 Plashet Grove
East Ham
London
E6 1DQ
United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed
🕒 Response Time: We aim to respond to all inquiries within one business day.